Frequently Asked Questions

Yes, all products sold on Canada CD Keys are 100% authentic and genuine. We source our digital licenses directly from authorized distributors and provide legitimate activation keys for all software products. Each purchase is backed by our authenticity guarantee.

This depends on the specific license type you purchase. We offer both personal and commercial licenses for many products. Commercial licenses are clearly marked as such on the product page. If you need a commercial license but don't see it listed, please contact our sales team for assistance with business licensing options.

Yes, we take security very seriously. We do not store your full credit card details on our servers. All payment information is encrypted using industry-standard SSL technology and processed through trusted payment processors that comply with the highest security standards (PCI DSS Level 1). Our website is also secured with SSL encryption to protect all data transmitted between your browser and our servers.

No, the price you see is the price you pay. We do not add any hidden fees, processing charges, or currency conversion fees at checkout. All applicable taxes are calculated and displayed during checkout based on your location.

Yes, we offer volume discounts for multiple licenses of the same product or large orders. Automatic discounts will be applied at checkout for eligible purchases. For custom bulk orders or special pricing, please contact our sales team at sales@canadadigital.com.

Detailed activation instructions are included with your order confirmation and in the product documentation. For most software, you'll need to download the software from the official website and use the provided key during installation or in the software's activation section. If you encounter any difficulties, our support team can provide step-by-step guidance.

No, we provide genuine activation keys only. You'll need to download the software directly from the official manufacturer's website to ensure you receive the latest, unmodified version. Links to the official download pages are included with your order.

In the rare case that you encounter activation issues, our technical support team is available to help. Simply contact us with your order number and a description of the problem, and we'll assist you promptly. If the key is confirmed to be non-functional, we'll provide a replacement key or a full refund.

We provide installation and activation support for all products sold on our platform. For specific software functionality issues, we offer basic troubleshooting assistance and can help connect you with the manufacturer's dedicated support resources. Our goal is to ensure you can successfully install and access your purchased software.

1. Contact our support team at support@canadadigital.com with your order number and reason for the refund
2. Our team will verify your purchase and attempt to resolve any issues
3. If the issue cannot be resolved, a refund will be processed within 3-5 business days
4. Refunds are issued to the original payment method used for the purchase

Yes, if you purchased the wrong product and haven't activated the license key, we can process a refund or exchange. Please contact our support team within 24 hours of purchase to arrange this. After 24 hours, we handle such requests on a case-by-case basis.

Yes, you can cancel subscription products at any time through your account dashboard or by contacting our support team. Once canceled, you'll continue to have access until the end of your current billing period, but won't be charged again. Please note that we don't provide partial refunds for unused subscription periods unless required by law.

No, you can make purchases as a guest using just your email address. However, creating an account offers several benefits, including easy access to your order history, product keys, and download links. It also simplifies the process for future purchases and support requests.

To reset your password, click the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email. For security reasons, passwords are never sent in plain text, and the reset link expires after 24 hours.